Next day, I tried again, and after about 20 minutes resorted to the chat facility. So far in this tale, I had wasted about 40 minutes and achieved nothing. So, I looked for an email to get this sorted (30 seconds to write an email maybe?), and couldn't find one, so I tried the chat service, which was busy. The instructions for this didn't work, and so I looked for a refund, and the instructions for that didn't work. The other day, I received an email saying I needed to reactivate my Skype credits.
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